At Setra Collection, our commitment to clients doesn’t end with delivery. We understand that well-executed after-sales support is just as important as the product itself — especially in high-end hospitality, residential, and commercial projects where longevity, performance, and guest satisfaction are critical.
Our After-Sales Support program is designed to provide peace of mind, ensure optimal system functionality, and help you protect your investment over time. Whether it’s a simple fabric query or a complex motorized system update, our team is here to assist you throughout the lifecycle of your window treatments.
We offer proactive and responsive support options that can be tailored to your operational needs — no matter the scale or location of your project.
Our After-Sales Support services may include the following:
Product Usage Guidance
Clear instructions on the proper use, cleaning, and handling of fabrics, systems, and components to extend their lifespan and maintain appearance.Technical Support & Troubleshooting
Remote diagnostics and assistance for track systems, motorized integrations, or hardware components in case of malfunction or installation issues.Warranty Services
Transparent warranty coverage on materials, fabrication, and motor systems — including assistance with repairs, part replacements, or service claims.Spare Parts Supply
Quick dispatch of replacement parts (e.g., carriers, gliders, brackets, end stops, motors) to reduce operational downtime.Fabric Reordering & Matching
Assistance in sourcing matching fabrics or complementary options in case of wear, expansion, or refurbishment needs.System Reprogramming Support
Help with reprogramming or updating motorized systems and control devices (e.g., remote controls, wall switches, integration hubs).Local Partner Coordination
If available in your region, we help coordinate with local service teams for on-site interventions or inspections.Documentation & Manuals
Access to all relevant product manuals, system diagrams, care instructions, and configuration files for your records or maintenance team.Custom Support Packages
For multi-property clients or long-term partners, we can develop tailored service plans that include scheduled maintenance, training, and on-call support.
Our experienced team is always ready to provide timely and expert assistance, with a focus on minimizing disruptions and ensuring satisfaction long after installation is complete.
Need help with an existing order or product?
Get in touch with our support team via [email / contact form / phone] — and we’ll make sure your request is handled with care and speed.